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The Source for Crisis Communication

What is Crisis Management Dispatch?

At the very heart of the 9-1-1 Center exists Crisis Management Dispatch (CMD). The CMD center is manned 24 hours a day by RTFC dispatchers and at least one captain and two firefighters. All CMD Dispatchers are trained in firefighting, rescue, medical emergencies, and hazardous material response.

CMD is responsible for all Industry/Public Notifications like activating warning sirens, special telephone notification systems, and the local emergency radio station AM-620. In the event of a major emergency, CMD is activated and becomes the official center for communicating emergency information to the public. It’s an effective component of our city, county, and Industrial Safety System, providing the citizens of Nueces County with a thoroughly modern, seamless system and a comprehensive array of proven safety tools.

The daily activities for which the CMD is responsible includes:

Document release information from refineries
Testing and maintaining the public alerting tools, EAS, and Dialogic
Communicating info from industrial facilities to CCPD, CCFD, and county officials
Dispatching for RTFC
Assisting with 9-1-1 operations

Benefits of CMD

The advantage of having the CMD as the official source of communication is the clear and consistent messaging to citizens during a crisis. It ensures that everyone at risk knows exactly what’s happening, what to do, and what to expect–creating a safer environment for the community as a whole.

RTFC also coordinates public sector emergency response for facilities of member companies, archives pre-planning and hazardous materials information, and provides dispatch service for RTFC.

Public Information Resources

The following communications tools are used for major incidents, SWAT events, severe storms, community service, community advisements, dam releases, and Amber Alerts.

  • Pre-recorded message
  • For the public to call for information without tying up a 9-1-1 operator
Auto-dialer system that sends a recorded message to a predetermined telephone list

Uses mapping to call all phones in the selected area and deliver a recorded message
Emergency Alert System
  • Sends recorded messages to television and radio stations in the county
  • At that point it is the individual station’s decision to broadcast the information
Tone Alert Radio
  • Used to broadcast live information
  • Radios are in all schools in Nueces, San Patricio, and *Kleberg counties. Also in most hospitals
  • Can select zones, counties or individual radios to broadcast information.
KLUX Radio Station 89.5
  • Recorded message plays at every music break during emergencies
  • Messages can be updated and rebroadcast
  • Gives current weather and wind conditions
  • Tracks tropical storms
  • Tracks storm fronts moving into the area
  • Updates in 5 minute intervals